Refund policy

Refund & Return Policy

Customized Products Refund Policy

As our products are specially customized according to the customer's requirements, customized orders are non-refundable and non-returnable once the order has been confirmed and production has started.

We Accept Refund/Replacement Only If:

  • Customer receives a wrong customized product.

  • The product has a manufacturing defect.

  • The customized name/design is different from the details confirmed by the customer.

  • The product is damaged during delivery.

In such cases, the customer must contact us within 24 hours of receiving the order and provide clear pictures/video of the product as proof.

Important:

  • Customers are responsible for providing the correct name, spelling, photo, size and customization details before confirming the order.

  • Once customization/production has started, the order cannot be cancelled or changed.

  • Change of mind, incorrect information provided by the customer, or personal preference will not be eligible for refund or return.

  • Refunds, where applicable, will be processed after verification of the issue.

For any return or replacement request, please contact our customer support/WhatsApp with your Order Number and proof of the issue.